Privacy Policy

Nouriqo (“Nouriqo”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect, use, store, disclose, and protect information when you visit or use our website www.nouriqo.com (the “Website”), purchase our products, contact us, or otherwise interact with us through our Website.

By accessing or using the Website, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with this Policy, please do not use the Website.

This Privacy Policy should be read together with our Terms and Conditions, available on our Website.

1. Definitions

For the purposes of this Privacy Policy:

• “User”, “You”, or “Your” means any individual who accesses, browses, or uses the Website or purchases products from us.
• “Nouriqo”, “We”, “Us”, or “Our” means the business operating under the brand name Nouriqo.
• “Website” means www.nouriqo.com, including its associated pages, features, and services.
• “Personal Information” means information that identifies or can reasonably be used to identify an individual, either directly or indirectly.

2. Scope of this Privacy Policy

This Privacy Policy applies to information collected through our Website and through your direct interactions with Nouriqo in connection with our products and services.

This Policy does not apply to third-party websites, applications, payment gateways, social media platforms, or other services that may be accessible through links on our Website. Such third parties have their own privacy policies, and we encourage you to review them before providing your information.

We may update this Privacy Policy from time to time to reflect changes in our business, technology, legal requirements, or the services offered through our Website.

Any updated version will be posted on this page with a revised “Last Updated” date.

3. Information We Collect

Depending on how you interact with Nouriqo, we may collect the following information:

A. Information You Provide Directly

When you place an order, create an account, contact us, or otherwise interact with us, we may collect information such as:

• Full name
• Mobile/telephone number
• Email address
• Billing address
• Shipping/delivery address
• Location information provided for delivery
• Order and purchase details
• Product preferences and enquiries
• Information you provide when contacting customer support
• Any other information you voluntarily provide to us.

B. Payment Information

When you make a payment through our Website, payment transactions may be processed through third-party payment service providers.

Depending on the payment method used, these providers may collect and process information required to complete the transaction.

Nouriqo does not intend to store your complete debit card, credit card, UPI credentials, banking passwords, or other sensitive payment credentials on its own servers. Such information may be processed directly by the relevant payment service provider in accordance with its privacy and security practices.

C. Information Collected Automatically

When you visit our Website, certain technical information may be collected automatically, including:

• IP address
• Browser type and version
• Device type
• Operating system
• Date and time of access
• Pages visited
• Website activity and interactions
• Referring website or source
• General location information derived from technical data

This information may be used to understand how visitors use our Website, improve website functionality, maintain security, and enhance our products and services.

D. Cookies and Similar Technologies

Our Website may use cookies and similar technologies to improve your browsing experience, remember preferences, understand Website usage, and support certain Website functions.

Cookies may be used for purposes such as:

• Keeping the Website functioning properly
• Remembering preferences
• Understanding Website traffic and usage
• Improving Website performance
• Supporting analytics
• Providing relevant communications or marketing, where applicable

You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of parts of our Website.

4. How We Use Your Information

We may use the information we collect for legitimate business purposes, including:

1. Processing and fulfilling orders;
2. Arranging delivery of products;
3. Processing payments through authorised payment service providers;
4. Communicating with you regarding your orders;
5. Responding to enquiries, requests, complaints, or customer support matters;
6. Providing information about our products and services;
7. Sending promotional or marketing communications where permitted and where you have provided the required consent;
8. Improving our products, services, Website, and customer experience;
9. Understanding customer preferences and Website usage;
10. Preventing fraud, misuse, unauthorised access, and other security risks;
11. Maintaining business and transaction records;
12. Complying with applicable laws, regulations, legal processes, and governmental requirements; and
13. Protecting our legal rights, property, customers, employees, and business.

We will use personal information only for purposes that are reasonably connected with the purpose for which it was collected or otherwise permitted under applicable law.

5. Sharing of Information

Nouriqo respects the confidentiality of your personal information.

We may share limited information with trusted third parties where reasonably necessary to provide our products and services or operate our business.

These parties may include:

• Payment gateways and payment service providers;
• Logistics and delivery partners;
• Website hosting and technology service providers;
• Website analytics and performance service providers;
• Customer support service providers;
• Marketing and communication service providers, where applicable;
• Professional advisers, auditors, accountants, or legal advisers;
• Government authorities, regulators, courts, or law-enforcement agencies where required by law; and
• Other service providers where disclosure is reasonably necessary to operate our business or provide services to you.

We require service providers who process information on our behalf to handle such information appropriately and, where applicable, in accordance with contractual and legal obligations.

We do not sell or rent your personal information to third parties for their independent commercial use.

6. Marketing Communications

If you provide your contact details and consent to receive promotional communications, Nouriqo may contact you regarding:

• New products;
• Special offers;
• Festive promotions;
• Discounts;
• Product updates;
• Brand announcements; and
• Other information that may be relevant to your relationship with Nouriqo.

You may opt out of promotional communications at any time by using the unsubscribe option provided in the communication or by contacting us using the details provided in the Contact Us section below.

Please note that even if you opt out of promotional communications, we may still send essential service-related communications, such as order confirmations, delivery updates, payment notifications, or responses to your enquiries.

7. Order and Delivery Information

When you place an order through our Website, we may use your personal information to:

• Confirm your order;
• Process payment;
• Prepare and dispatch your products;
• Arrange delivery;
• Contact you regarding your order;
• Resolve delivery issues; and
• Provide after-sales support.

We may provide necessary delivery information, such as your name, phone number, and delivery address, to relevant delivery or logistics partners for the purpose of fulfilling your order.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling transactions, maintaining business and financial records, resolving disputes, enforcing agreements, preventing fraud, and complying with applicable legal or regulatory requirements.

When personal information is no longer reasonably required, we may delete, anonymise, or securely dispose of it, subject to applicable legal requirements.

9. Data Security

Nouriqo takes reasonable measures to protect personal information against unauthorised access, misuse, alteration, disclosure, loss, or destruction.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure. Therefore, while we take reasonable precautions to protect your information, we cannot guarantee absolute security of information transmitted to or through our Website.

You are responsible for maintaining the confidentiality of any account credentials or other information used to access your account, where applicable.

10. Third-Party Websites and Services

Our Website may contain links to third-party websites, applications, social media platforms, payment services, delivery services, or other external services.

Nouriqo is not responsible for the privacy practices, security, content, or policies of such third parties.

We recommend that you review the privacy policies and terms of any third-party service before providing personal information to them.

11. Children’s Privacy

Our Website is intended for general use and is not specifically directed toward children.

We do not knowingly seek to collect personal information from children where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can take appropriate steps where required.

12. Your Privacy Rights and Choices

Subject to applicable law, you may have rights concerning your personal information, which may include the ability to:

• Request information about the personal data we hold about you;
• Request correction of inaccurate or incomplete information;
• Request deletion of personal information where legally permissible;
• Withdraw consent for certain processing activities;
• Opt out of promotional communications; and
• Raise a concern or grievance regarding the handling of your personal information.

Requests may be submitted using the contact details provided below.

We may need to verify your identity before processing certain requests in order to protect your personal information and prevent unauthorised requests.

Certain information may need to be retained where required by law or where we have a legitimate reason to do so.

13. Request for Deletion of Personal Information

You may request deletion of your personal information by contacting us using the details below.

Upon receiving a valid request, we will assess and process the request in accordance with applicable law.

Please note that deletion may not always be possible where we are required to retain certain information for legal, regulatory, accounting, fraud-prevention, dispute-resolution, or other legitimate business purposes.

14. Withdrawal of Consent

Where we rely on your consent to process personal information, you may withdraw that consent by contacting us.

Withdrawal of consent will not affect the lawfulness of processing carried out before the withdrawal.

Please note that withdrawing consent may affect our ability to provide certain services or features where the relevant information is necessary for those services.

15. Grievance and Privacy Concerns

If you have any questions, concerns, complaints, or grievances regarding the collection or use of your personal information by Nouriqo, please contact us.

We will make reasonable efforts to review and respond to your concern within the time period required under applicable law.

Contact Information:

NouriqoPune, Maharashtra, IndiaWebsite: www.nouriqo.comPhone/WhatsApp: +91 92701 31986Email: sales1earth@gmail.com

16. Changes to this Privacy Policy

Nouriqo may modify or update this Privacy Policy from time to time.

Any changes will be published on this page and will become effective from the date indicated by the updated “Last Updated” date.

We encourage you to review this Privacy Policy periodically to remain informed about how we handle personal information.

17. Contact Us

For questions, requests, or concerns regarding this Privacy Policy or the handling of your personal information, please contact:

NouriqoPune, Maharashtra, IndiaPhone/WhatsApp: +91 92701 31986Website: www.nouriqo.comEmail: sales1earth@gmail.com