Refund, Return & Replacement Policy

At Nouriqo, we take great care to ensure that our products are properly prepared, packed, and delivered to you in good condition. As our products are food items, returns and exchanges are generally not accepted due to hygiene, food-safety, and product-quality considerations.

However, if you receive a product that is damaged, missing, incorrect, or spoiled, we are happy to review the matter and provide an appropriate resolution in accordance with this Policy.

1. General Return and Refund Policy

Once an order has been confirmed and processed, Nouriqo generally does not accept cancellation, return, or refund requests.

As our products are food items, we cannot accept returns simply because a customer has changed their mind, ordered the wrong product, does not like the product, or no longer requires the product.

However, exceptions may be considered for the situations described below.

Any approved resolution may be provided in the form of a replacement, store credit, refund, or another appropriate solution, depending on the circumstances.

2. Damaged Product

If you receive a product that appears to have been damaged during transportation or delivery, please notify Nouriqo within 5 days from the date of delivery.

To help us investigate and resolve the issue, please contact us at:

Email: sales1earth@gmail.comPhone/WhatsApp: +91 92701 31986

Please provide the following:

• Order number;
• Image of the invoice/order confirmation;
• At least 1 clear photograph of the outer packaging/box;
• At least 2 clear photographs of the damaged product; and
• A brief description of the damage.

Where appropriate, we may request additional photographs or videos to assess the condition of the product.

After reviewing the information provided, Nouriqo may offer a replacement, refund, or another appropriate resolution.

3. Incorrect or Multiple Items Delivered

If you receive an incorrect product or additional/multiple items due to an error in order fulfilment, please notify us within 5 days from the date of delivery.

Please provide:

• Order number;
• Invoice/order confirmation;
• Clear photographs of the products received; and
• A description of the issue.

If multiple products were ordered and only one product is affected, the resolution will generally apply only to the affected product.

Nouriqo will review the matter and, where the error is confirmed, arrange an appropriate replacement or other suitable resolution.

4. Missing Product

If an item shown on your order/invoice is missing from your delivery, please notify Nouriqo within 5 days from the date of delivery.

Please send the following information:

• Order number;
• Image of the invoice/order confirmation;
• 1 clear photograph of the outer packaging/box; and
• At least 2 clear photographs of the opened package showing all products received.

After verification, if the missing product is confirmed, Nouriqo may arrange to re-send the missing product or provide another appropriate resolution.

Refunds for missing products will be considered based on the circumstances and applicable payment/refund procedures.

5. Spoiled or Quality-Compromised Product

If you believe that a product has arrived spoiled, contaminated, or otherwise unsuitable for consumption, please notify Nouriqo within 10 days from the date of delivery.

Please contact us with:

• Order number;
• Invoice/order confirmation;
• Date of manufacture/packaging or batch details visible on the product;
• Clear photographs of the product;
• Clear photographs of the packaging and label; and
• A video, where possible, showing the condition of the product.

Please do not consume the product if you believe it is spoiled or otherwise unsafe.

Where appropriate, we may request that the product be retained until our investigation is completed.

If the issue is verified, Nouriqo may provide a replacement, refund, or another appropriate resolution.

6. Natural Variation in Taste, Texture, Colour and Aroma

Nouriqo products may be prepared using natural ingredients and, where applicable, traditional or handcrafted processes.

As a result, minor variations in taste, texture, colour, appearance, or aroma may occur between different batches.

Such natural variations do not necessarily indicate that a product is defective or spoiled.

Therefore, we generally do not accept return or refund requests solely because of minor variations in:

• Taste;
• Texture;
• Colour;
• Aroma; or
• Appearance,

provided that the product is otherwise fresh, safe, and meets our applicable quality standards.

However, if you believe that the variation indicates spoilage, contamination, or a genuine quality issue, please contact us with the required information and we will review the matter.

7. Products Damaged After Delivery

Nouriqo will not ordinarily be responsible for damage caused after successful delivery due to improper storage, handling, exposure to unsuitable temperatures or environmental conditions, failure to follow storage instructions, or other circumstances beyond our reasonable control.

Customers are advised to follow the storage and consumption instructions provided on the product packaging.

8. Refund Processing

Where a refund is approved, it will generally be processed through the original payment method used for the order, wherever technically and reasonably possible.

The time taken for the amount to reflect in your account may depend on the payment gateway, bank, card issuer, UPI provider, or other financial institution involved.

Nouriqo is not responsible for delays caused by banks, payment gateways, or other third-party financial service providers.

9. Replacement

Where a replacement is approved, Nouriqo will make reasonable efforts to dispatch the replacement product as soon as practicable, subject to product availability and delivery conditions.

If the same product is unavailable, Nouriqo may, at its discretion and in consultation with the customer, offer an alternative product, store credit, refund, or another appropriate resolution.

10. Order Cancellation

Once an order has been confirmed and processing or dispatch has commenced, cancellation may not be possible.

If you wish to cancel an order, please contact us as soon as possible at:

Email: sales1earth@gmail.comPhone/WhatsApp: +91 92701 31986

Any cancellation request will be reviewed based on the status of the order.

11. How to Raise a Return, Replacement or Refund Request

All requests relating to damaged, missing, incorrect, or spoiled products should be sent to:

NouriqoEmail: sales1earth@gmail.comPhone/WhatsApp: +91 92701 31986Website: www.nouriqo.comLocation: Pune, Maharashtra, India

Please include your order number in the subject line or message and provide all relevant photographs, videos, and supporting information.

Nouriqo aims to respond to customer complaints and requests within 24–48 hours of receiving the required information.

Additional time may be required where an issue requires investigation or coordination with a delivery or logistics partner.

12. Final Resolution

Every request will be reviewed based on the information and evidence provided, the condition of the product, the nature of the complaint, and applicable laws and regulations.

Nouriqo reserves the right to request additional information or evidence where reasonably necessary to verify a claim.

We are committed to handling genuine product-related concerns fairly and providing an appropriate resolution wherever a valid issue is established.

13. Contact Us

For any questions regarding this Refund, Return & Replacement Policy, please contact:

NouriqoPune, Maharashtra, IndiaWebsite: www.nouriqo.comEmail: sales1earth@gmail.comPhone/WhatsApp: +91 92701 31986