Refund & Cancellation Policy

Nouriqo sweets are fresh, perishable food products. This policy explains when an order can be cancelled, and when a replacement or refund is available.

Cancellations

You may cancel an order by contacting us before it has been dispatched for delivery. Once an order has been shipped, it cannot be cancelled.

Returns

Because our products are consumable food items, we do not accept returns for reasons of personal preference (such as a change of mind about taste or quantity), for hygiene and food-safety reasons.

Damaged, Incorrect, or Incomplete Orders

If you receive an order that is damaged, incorrect, or missing items, please contact us within 48 hours of delivery with your order details and, where possible, a photo of the item received. We will verify the issue and arrange a replacement or refund, at our discretion.

Refunds

Where a refund is due, it will be issued to your original payment method via PayU. Refunds are typically processed within 5–7 business days of approval, though the time it takes to reflect in your account depends on your bank or payment provider.

Contact Us

To cancel an order or report an issue with a delivered order, please contact us via the contact details on our Contact page, or by phone at +91 99606 25495, as soon as possible.