Shipping & Delivery Policy

At Nouriqo, we take care to ensure that your orders are packed securely and dispatched promptly so that our products reach you in good condition.

Please read the following Shipping & Delivery Policy before placing your order.

1. Shipping Charges

Shipping charges may apply to your order depending on the delivery location, order value, promotional offers, and other applicable conditions.

Free shipping will be available only when specifically mentioned as part of a promotional campaign, special offer, or other applicable offer on our Website.

Any applicable shipping charges will be displayed to you before you complete your order.

2. Accurate Delivery Information

To ensure successful delivery, customers are required to provide a complete and accurate delivery address, including:

• Full name;
• Complete postal address;
• City and State;
• Correct PIN code;
• Valid mobile/contact number; and
• Email address, where applicable.

Please carefully verify your PIN code, address, and contact number before placing your order.

Nouriqo will not be responsible for delays or failed deliveries resulting from incorrect, incomplete, or inaccurate information provided by the customer.

3. Order Processing & Dispatch

Orders containing products that are in stock are generally packed and dispatched from our facility within 3 working days from the date of order confirmation.

For products that require additional preparation, production, or are temporarily unavailable, dispatch may take up to 10 working days from the date of order confirmation.

In such cases, we will make reasonable efforts to inform you about the expected dispatch timeline.

Please note that dispatch time and delivery time are different. Dispatch means that the order has been handed over to the delivery/courier partner, while delivery refers to the time taken for the shipment to reach your address.

4. Delivery Timeline

Once your order has been dispatched, the delivery timeline will depend on your location and the courier/logistics partner handling your shipment.

Deliveries are generally made Monday to Saturday between approximately 9:00 AM and 7:00 PM, excluding Sundays and applicable public holidays.

Estimated delivery timelines may vary depending on the delivery location and other circumstances.

5. Delays Beyond Our Control

While Nouriqo makes reasonable efforts to ensure timely delivery, certain circumstances may cause delays that are beyond our reasonable control.

These may include:

• Adverse weather conditions;
• Natural disasters;
• Transportation disruptions;
• Road closures or traffic restrictions;
• Strikes or labour disruptions;
• Courier or logistics partner delays;
• Public holidays;
• Government restrictions or regulatory requirements;
• Incorrect or incomplete delivery information; or
• Other unforeseen circumstances.

In such situations, we will make reasonable efforts to assist you and coordinate with the relevant delivery partner.

6. Order Tracking

Once your order has been dispatched, we may provide you with shipment tracking information through the email address, mobile number, or other contact details provided at the time of ordering.

You can use the tracking information to check the status of your shipment, where tracking is available.

Please allow some time for the tracking information to become active after dispatch.

7. Delivery Attempts

Our delivery partners may make one or more attempts to deliver your order to the address provided.

Please ensure that someone is available to receive the shipment and that your contact number remains reachable during the expected delivery period.

If delivery cannot be completed because of an incorrect address, unavailable recipient, incorrect contact details, refusal to accept the shipment, or other circumstances attributable to the customer, additional delivery attempts or charges may apply.

8. Delivery of Food Products

As Nouriqo products are food products, we take reasonable care in packaging and dispatching orders to maintain product quality during transit.

Customers are advised to check the product packaging and follow the storage and consumption instructions printed on the product packaging upon receiving the order.

If you receive a product that appears damaged, spoiled, tampered with, or otherwise unsuitable for consumption, please do not consume it and contact us in accordance with our Refund, Return & Replacement Policy.

9. Undelivered or Returned Shipments

If an order is returned to Nouriqo because of an incorrect address, incomplete address, repeated failed delivery attempts, refusal to accept the shipment, or other customer-related reasons, we may contact you regarding re-delivery.

Additional shipping or re-delivery charges may apply in such circumstances.

10. Contact Us

If you have any questions regarding your order, shipping, or delivery, please contact us:

NouriqoPune, Maharashtra, IndiaWebsite: www.nouriqo.comEmail: sales1earth@gmail.comPhone/WhatsApp: +91 92701 31986

We will make reasonable efforts to assist you with your shipping or delivery-related queries.